SHIPPING
MEASURE & INSTALL
GLASS
SWING
JAMB & THRESHOLD
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Do you ship to all 50 states?
- Yes, we deliver all over the country.
- If you want to ship to Hawaii, you'll need to arrange it yourself. There will be extra fees for palletizing.
Do you ship nationwide?
- Yes ,we ship across the continent.
What form(s) of shipping do you use?
- Most of our doors are sent using LTL (Less-Than-Truckload) shipping. Each order is packed on a pallet that fits the size of the door.
How long do shipments take to get to my location?
- For LTL shipments, it usually takes 2 to 14 days to reach the delivery terminal, depending on where it's going. Once it arrives, the shipping company will call you within a few days to arrange a delivery date and time. Keep in mind that these times aren’t guaranteed, and holidays can affect them.
- For flatbed shipments, how long it takes to get a flatbed truck can change based on the season and weather. After it’s shipped, delivery can take 1 to 10 days, depending on where it’s going. The driver will call you 24 hours before they arrive.
How do ITL deliveries work?
- For LTL deliveries, after your pallet is picked up, the shipping company will keep you updated as it moves through different terminals. When it gets to the destination terminal, they will contact you within a few days to set up a delivery date and time.
- When the delivery date is confirmed, you’ll need at least 2 to 3 strong people to help take the pallet apart inside the truck and bring each piece out one by one. You’ll just need a standard #2 Phillips screwdriver bit and a cordless drill, plus some scissors to cut any straps holding the doors to the pallet. Lift gates may be available, but it’s up to the driver and their manager to decide based on safety rules.
Is there any equipment unloading on the delivery vehicle?
- You can ask for the help from the driver with some labor fee to drop the door from truck. Thank you.
Can I pick up my door?
- Yes, we offer free local pickup from our warehouse in Montebello, CA. We will load the door onto your truck free of charge.
How do flatbed deliveries work?
- When you order multiple doors that need more than 2 pallets for LTL shipping, you might need to use a flatbed truck instead. There isn’t aspecific date or time for flatbed deliveries, so it’s important that you are there to helpunload when the driver arrives. You’ll have 30 to 45 minutes to offload your order. Most ofour doors need 2 to 3 (or sometimes 4) strong people to lift and remove them from theflatbed. If you have a larger order, make sure you have enough help to unload within that time. Lion Iron Doors is not responsible for any extra charges if you don’t follow these guidelines.
How much do your double doors weigh?
- 30” x 81” = 300 lbs
- 32” x 81” = 325 lbs
- 36” x 81” = 365 lbs
- 36” x 84” = 395 lbs
- 40” x 81” = 405 lbs
- 36” x 96” = 432 lbs
- 40” x 96” = 480 lbs
- 42” x 96” = 504 lbs
- 46” x 97.5 = 561 lbs
- 49” x 103” = 600 lbs
- 42” x 108” = 600 lbs
How much do your double doors weigh?
- 61” x 81” = 620 lbs
- 62” x 84” = 745 lbs
- 65” x 81” = 760 lbs
- 71” x 95” = 855 lbs
- 72” x 81” = 810 lbs
- 72” x 120” = 1,040 lbs
- 74” x 96” = 885 lbs
- 62” x 96” = 820 lbs
- 65” x 96” = 850 lbs
- 72” x 96” = 864 lbs
- 74” x 97.5” = 900 lbs
- 72” x 108” = 960 lbs
- 74” x 110” = 1,000 lbs
- 74” x 120” = 1,060 lbs
- 72” x 132” = 1,188 lbs
- 74” x 132” = 1,221 lbs
How much do your double doors weigh?
- Bore hole size: 21/8”
- Back set: 23/4”
- Center to center: 51/2”
- Door thickness: 2”
- In stock single doors come with two pre-drilled bore holes (one active lock needed) unless if otherwise specified.
- In stock double doors come with two pre-drilled bore holes on each door (one active lock and one dummy lock needed) unless if otherwise specified.
How are the doors measured?
- Our measurements include the entire door & jamb. We measure our iron & steel doors from the outside of each part of the jamb/frame. For example, a 72” x 96” iron door listed on our website means that 72” is the width from outside to outside of jamb (not the actual width size of the door) and 96” is the height from outside of jamb to bottom of our built-in steel threshold (not the actual height of the door).
How easy is it install the jamb?
- We make iron door jamb installation simple by welding tabs with pre-drilled holes on the jamb.Once the jamb is level, just drill bolts into the mounted tabs with pre-drilled holes. Next, hang the iron door slabs are your door is complete.
How do you secure the doors to the house?
- We use either mounting tabs or mounting holes on the door jamb.
What is the rought opening for the doors?
- Recommended RO (Rough Opening ) at least 1 inch wider and 1 /2 inch taller than unit size.
Whether Door sill comes pre-drilled for installation into a concrete slab. Do you supply the fasteners/screws?
- Yes.
Do you do installation?
- We offer installation service in South California. For other areas, currently not. However, our customers can easily install our pre-hung doors or find local contractors in their area for installation.
Do you have an installation guide you can provide?
- Yes, we provide an easy-to-follow step-by-step installation guide to all customers once the transaction is complete.
How many people do you typically need to install the iron doors?
- We suggest having at least two strong people to help with the installation. If your door is larger, you may need more people to make things easier and prevent any problems.
Do you have any videos showing an installation?
- Here’s a video showing how to install an exterior double door. You’ll also get more detailed videos and instructions in the installation guide that comes with your door purchase.
Can I buy a transom for my door I already have?
- Yes, you can do this as long as there is a beam between the door and the transom. If there isn't a beam, you will need to make some changes to the standard door frame so that the transom can fit properly on top.
Are the glass a whole glass panel ?
- The glass of our steel products are truly individually divided. The glass of our aluminum products are simulated divided.
What is a low-E glass?
- The E in Low-E stands for Emissivity, which is how well something can give off heat. Low-E glass has a very thin layer of metal on it that helps keep heat on the same side of the glass where it started, whether that's inside or outside.
What are the benefits of low-E glass?
- Better Energy Efficiency: Low-E glass helps keep your home warmer in the winter by reducing heat loss, and it also keeps your home cooler in the summer by reducing heat from the sun.
- Less Condensation: In winter, warm air can hit cold glass and create water droplets, which is called condensation. Low-E glass helps reduce or even stop this condensation from forming on the door.
What is the thickness of the glass that you use on your doors?
- This is tempered dual-pane glass. There is a 3/8'' spacer between two pieces of 1/8” thick glass, making the total thickness 5/8”. The front side has the design you selected, while the back side is clear glass. The glass comes included with your order.
What is the thickness of the glass that you use on your interior doors?
- We use single-pane glass for our interior doors. The glass is included with your order.
What type of glass do you use?
- We use 5/8' tempered dual pane glass with glass already installed in our wrought iron doors. For custom exterior iron/Steel doors, we have over 10 different glass options.
What is tempered glass?
- Tempered glass is a type of glass that has been treated with heat or chemicals to make it stronger. It is about four times stronger than regular glass. When regular glass breaks, it can shatter into sharp pieces, but tempered glass breaks into small, safer pieces. Because of its strength and safety, tempered glass is commonly used in many homes and buildings.
What are the benefits of a tempered glass?
- The biggest advantage of tempered glass is safety. When it breaks, it shatters into small, round pieces instead of sharp, jagged shards, which lowers the chance of injury. Another benefit of tempered glass is its strength. The heating and chemical treatment make it much stronger, so it's a great choice for doors and other projects where you need something very durable.
What is a dual pane glass?
- Insulating Glass (IG), also known as Double Glazing or Double-Pane, is made of two layers of glass with a space between them. This design helps reduce heat transfer, keeping your home warmer in the winter and cooler in the summer.
What are the benefits of a dual pane glass?
- Double-paned doors have two layers of glass in the door frame instead of just one. There is a small space between the glass panes that helps with insulation. This space is filled with insulating gas to make the door even better at keeping heat in or out.
What is the glass size?
- The front side of the glass has the design you picked, while the back side is clear. Each piece of tempered dual-pane glass is 1/4” thick. When you include the spacer between the two pieces, the total thickness of the dual-pane glass is 5/8”. The dual glass comes already installed in the door.
How is the privacy for your glass styles?
- Watch our glass privacy video here: https://www.youtube.com/watch?v=Hgjk93ClNxY&t=3s
Can both of the double door panels be open?
- Both door panes can open .but we have latched on the top and bottom on the secondary door which we don’t open for normal use.
How can we tell if the door is left or right hand opening?
- When you stand outside of the house and facing inside, for the single door, if the hinges is on the left, then, it is left hand opening, if the hinges on the right, then it is right hand opening.for double doors , if the left door is mainly active, then it is left hand opening, if the right door is mainly active,then it is right hand opening.
What is the Door swing?
- Inswing means that the door opening is inside the house. Outswing doors open to the outside and are used mostly for patio doors or storefronts to meet building codes.
- When facing the door from the outside of house, left hand inswing means the left door opens into the house.
- When deciding between left and right inswing, this will depend on your house layout and is a preference to the customer on which direction they want the primary door to open.
What is a 'RHI' right hand in swing if I have a double door?
- A 'right hand in swing' door is one that you encounter when standing outside and facing it. In this setup, the door handle or lock is located on your left side, while the hinges, which allow the door to swing, are on the right side but positioned inside the room. When you open the door, it swings from left to right and rests against the right side of the room.
What is a 'LHI' left hand in swing if I have a double door?
- A 'left hand in swing' door is one that you see when standing outside and facing it. In this case, the door handle or lock is on your right side, while the hinges are located on the left side, but they are inside the room. When you open the door, it swings from right to left and rests against the left side of the room when fully open.
What is a 'RHO' right hand out swing if I have a double door?
- A 'right hand out swing' door is one that you encounter when standing outside and facing it. In this setup, the door handle or lock is on your left side, while the hinges are located on the right side, but on the outside of the door. When you open the door, it swings from left to right and rests against the right side of the exterior when fully open.
What is a 'LHO' left hand out swing if I have a double door?
- A 'left hand out swing' door is one that you see when standing outside and facing it. In this arrangement, the door handle or lock is on your right side, while the hinges are located on the left side, but on the outside of the door. When you open the door, it swings from right to left and rests against the left side of the exterior when fully open.
How far can the double door swing?
- This measurement indicates how far the door can open, which is up to 180 degrees, depending on the hinges. However, keep in mind that every project site is different. The door's ability to fully open may be affected by any obstacles in the way or the installation method chosen by your installer. If you want to make sure the door can fully open, be sure to inform your installer before the installation day.
How far can the single door swing?
- Swing Capacity: 180 Degrees
- This measurement indicates how far the door can open, which is up to 180 degrees, based on the hinges. However, keep in mind that each project site is unique. The door's ability to fully open depends on whether anything is blocking the space around it and the installation method chosen by your installer. If you want the door to take full advantage of its opening capacity, be sure to let your installer know before the installation day.
How much space does a bi-fold door need when fully opened?
- When the bi-fold door is fully opened and resting to one side, it will extend out by the length of one panel.
What size jamb do I need?
- All of our in-stock iron doors come with a 6' jamb.
How high is the threshold ?
- 11/2 inch
Is the jamb included with the door order?
- The jamb is included and comes packaged separately from the door.
What gauge materials are used for the door and jamb?
- The jamb is made from 12-gauge tubing, which is thicker and stronger than what is usually used in the industry.
How is the jamb insulated?
- Our steel jambs & doors are fully insulated with polyurethane foam so that our doors are climate controlled and do not let heat in or escape from the house. We have shipped doors to all 48 states and do not have problems with our insulation like others.
Is the threshold included with the order?
- A steel threshold is included with all exterior iron door purchases and is already welded onto the jamb.
- For modern interior steel doors, we can make without a threshold as this is standard for interior doors.
What are the specs & measurements of your in swing thresholds?
- For the swing threshold, the thickness or height from the back interior side is 1 1/8 inches, while from the front exterior side, it is 1/2 inch. The width or depth of the threshold is 6 inches.
Do you have tabs on the jamb to make the installation easier?
- The tabs are welded onto the jamb and have predrilled holes, making installation easy.
What type of hinges do you use?
- The steel weld-on bullet hinges come with grease fittings and are welded onto both the jamb and the door. This design allows customers to easily open the doors while feeling the quality with every use. Instead of using ball bearing hinges, which can wear out over time because they are made of hard stainless steel paired with softer steel doors, we use welded steel bullet hinges with copper crush washers. The copper washers act as a soft point, making them easier to replace when needed.
What lock is compatible with the air 4 & air 5?
- The WESLOCK - AIR ADDY with lever, the WESLOCK - AIR ADDY with round knob, and the WESLOCK - PHILTOWER passage handle are all designed to work with the AIR 4 and AIR 5 models.
Do you offer locks & are they included with a door purchase?
- Yes, we have a large selection of locks available. Please note that the locks are sold separately.
What is your lock bore hole specs?
- If you decide to buy your hardware or lockset from a third-party vendor, please provide them with the following specifications to ensure it will fit our doors: the bore hole size is 2 1/8 inches, the backset is 2 3/4 inches, the center-to-center measurement is 5 1/2 inches, and the door thickness is 2 inches. Our in-stock single doors come with two predrilled bore holes for one active lock, unless stated otherwise. In-stock double doors have two predrilled bore holes on each door for one active lock and one dummy lock, unless specified differently. Please note that our Dutch Doors have different lock specifications; their backset is 2 3/8 inches instead of 2 3/4 inches. Locks purchased from LION IRON DOORS are not installed on the door when delivered or shipped to prevent damage during transit. The installer will need to put the lock in place after the door has been installed.
What is the bore hole?
- A bore hole is the hole for the doorknob that is drilled into the front of the door using a hole saw. The hole is drilled halfway through from both sides of the door. The same hole saw is also used to create the cross bore, which is the latch hole. For every in-stock order, both the doorknob hole and latch holes are pre-drilled to make it easier for your installer to put in the lock.
What is the center to center?
- Center to center refers to the vertical distance between the center points of the two bore holes. In simpler terms, it measures from the middle of the top bore hole to the middle of the bottom bore hole. This measurement helps determine where to place the bore for the deadbolt above the latch bore. It's important for customers who want to buy compatible locks from other hardware stores. However, if you choose to buy locks from LION IRON DOORS, we've already identified which locks will work with your door.
What is the back set?
- The backset is the distance from the edge of the door to the center of the 2-1/8 inch bore hole. This measurement is important because it helps customers choose the right compatible lock with the correct latch size. If you decide to buy locks from Lion Iron Doors, we've already identified which ones will work with your door. However, you are free to purchase locks from any local hardware store you prefer
What is the door thickness?
- The doors are 2 inches thick and come with a steel threshold. They also feature bullet hinges with grease fittings that are welded onto the frame.
May I return my door?
- You can return your purchase to Lion Iron Doors for a refund within thirty days of delivery, as long as you do so before installing or attempting to install the product. Keep in mind that a 25% restocking fee will apply to the return, and Lion Iron Doors reserves the right to charge for any damages that may have occurred to the products. To qualify for a return, the items must be packed in their original packaging. If packaging material is unusable, please contact our customer service department prior to return. Delivery fees are not refundable.
What are the details of the return process?
- To return an item you first need to get an RMA (Return Merchandise Authorization) number. You can request this number online by sending an email to info@lionirondoors.com, or you can call customer service at +1 (909) 288 9969. Make sure to place the original product back in its original packaging and avoid putting any stickers or shipping labels on it. The RMA number must be clearly written on the package. We recommend using an insured shipping service with a tracking number. Please note that return shipping costs are your responsibility, and we are not liable for any lost or damaged packages. Once we receive your returned item, please allow 2 to 3 weeks for your refund or exchange to be processed for stock products.
What’s your warranty on your doors and windows?
- Our warranty is 1 year. Please see the link for details https://www.lionirondoors.com/pages/term-conditions
What’s the time frame/ lead time for your doors ?
- 1-2 weeks (inventory doors)
- 14-16 weeks (custom made steel doors)
- 12-14 weeks (custom made aluminum doors)
Can we visit your showroom? Can I see the doors in person?
- Normally showroom/warehouse is open during the regular business hours, Mo - Fri 9am - 5pm. If you would like to stop by on the weekends, please contact Richard Chen in advance at 909 678 7495 to make a visit schedule. We will make it happen. Thank you.
- Our Showroom address is:
- 510 Washington Boulevard, Montebello, CA 90640
- Contact: Richard 909 678 7495 & Gerald Evans 951-805-1093
Are our doors dp50 rated for the east coast?
- No, our doors aren’t rated for DP 50 but they are heavy duty and can stand hurricane and high wind.
Can you make the door to have a screen?
- Yes, we can provide doors with removable screens, but they are only available in standard sizes.
Do we sell doors to contractors?
- Yes, contractors, builders, developers, and other door companies often purchase our single & double iron entry doors and then sell to their own clients. You could be paying more at another iron door company and still be receiving one of our wrought iron entry doors.
How does the sidelight and transom connect to the main doors if we want them to?
- We have prepare screws and bolts on the jambs and they can be screwed together while they are installed.
How do you paint the doors?
- Paint for Iron/Steel products; powder coating for Aluminum products.
Are your doors insulated?
- Our door jambs and door panels are all fully insulated.
Can I get a bug screen with my Iron door?
- Yes, we can order a bug screen to come attached to custom iron doors. Please contact us directly for more info.
Do you have a video of your screens?
- Yes, Watch our screen video here: https://www.youtube.com/watch?v=Xg443wIGTeA
What type of finish do you use?
- We use automotive paint to coat our doors. To enhance protection against corrosion, we first apply a galvanizing spray to the iron base. After this, we add primer and then the automotive paint.
Can I expedite an order?
- Yes. Please get in touch with us at info@lionirondoors.com
What type of hinges do you use?
- The steel weld-on bullet hinges come with grease fittings and are welded onto both the jamb and the door. This design allows customers to easily open the doors while feeling the quality with every use. Instead of using ball bearing hinges, which can wear out over time because they are made of hard stainless steel paired with softer steel doors, we use welded steel bullet hinges with copper crush washers. The copper washers act as a soft point, making them easier to replace when needed.
Can I put an iron door in my old home that has a weird size?
- Yes, we can create custom doors in any size and design. Just give us the dimensions and your design idea, and we will provide you with an estimate.
Do the door come together with lock and handleset /threshold/glass/weather stripping?
- Yes.
Are the rubber door sweeps included?
- Yes, a door sweep is included and comes installed at the bottom of the door. Bottom sweeps help seal the gap under the door to block out sound, light, drafts, insects, moisture, smoke, and fire. They are an easy way to improve insulation in a room, which can save you money and benefit the environment.
Is the flush latch included?
- Yes, the flush latch is included and pre-installed on all double door orders, unless stated otherwise. This latch is installed on the upper and lower parts of the secondary door, allowing both doors to open and function when they are unlocked.
What is not included?
- The installation of the door and locks is required. Please note that locks are sold separately and can be bought directly from our website.
